Terms of Service

These Terms of Service are an agreement between you and Ace Auto Spa LLC. They apply whenever you use this website, submit our quote form, book through our online calendar, or hire us for a detail. If you do not agree with them, please don't book our services.

We may update these terms as our services change. The version in effect is the one published on this page on the day you book.

We are a mobile detailing company: we come to your home or workplace and detail your vehicle on site. Our published services include full interior details, full exterior details, and recurring maintenance plans, with optional add-ons quoted at the time of booking.

The descriptions, checklists, and photos on this website show what a typical detail includes. They are not a guarantee about a specific vehicle — every car is assessed on site.

• Quote requests are answered by a representative with real availability and a real price
• Quotes are based on the vehicle size, condition, and options you tell us about, and are valid for 14 days
• If the vehicle is dirtier, larger, or in worse condition than described, the final price may be adjusted before any work begins — never after
• Recurring discounts shown on this site apply as advertised at the time you book, and assume the scheduled visits are kept
• All prices are in US dollars and do not include sales tax unless stated

No work is performed until you approve the price. If you decide not to go ahead after we arrive on site, a trip or minimum service fee may apply — we'll always confirm with you first.

Appointments are booked through our online calendar and confirmed by text or email. We give you an arrival window rather than an exact minute, because traffic and the job before yours can move.

• Please give us as much notice as you can if you need to reschedule or cancel
• We'll do our best to fit you in another day, and there is no automatic charge for cancelling in advance
• If we arrive and cannot get access to the vehicle or a safe work area, the visit may be marked complete or a trip fee may apply
• Weather, vehicle recalls, and equipment failures can force us to move an appointment — we'll contact you as soon as we know

Payment is collected through our booking and billing system, Housecall Pro, which handles card details securely. We do not store card numbers on this website and we never ask for them through the quote form.

Payment is due when the detail is finished unless we have agreed otherwise in writing. Recurring plans are billed as scheduled, and you can cancel a plan at any time by calling or texting us.

So we can do the job safely and well, we need:

• A safe, level, shaded or sheltered place to work where the vehicle can stay while we detail it
• Access to the vehicle — you, someone you authorise, or a agreed way in
• The vehicle running, so we can open doors, roll windows, and use the interior
• Access to a water spigot and a power outlet where the service needs them
• Personal items and loose objects removed from the cabin and trunk

Please tell us in advance about aftermarket parts, open repairs, child seats, pets, alarms, or anything else we should know before we start.

Detailing cleans and protects your vehicle; it does not repair it. Deep scratches, swirl marks, faded or repainted panels, cracked or stained upholstery, odours, and worn trim may not be fully removed, and some of it cannot be improved by cleaning at all.

We work carefully and use quality products, but we cannot be responsible for damage that was already there, for paint or trim weakened by age, poor previous repairs, or sun damage, or for items left inside the vehicle.

If you spot anything you think changed during our visit, tell the technician before they leave, or call us the same day. We'll look into it and make it right where it is genuinely ours to fix.

To the fullest extent the law allows, Ace Auto Spa LLC is not liable for indirect, incidental, or special losses — including lost use of the vehicle or lost income — and our total liability for any job is limited to the amount you paid for that job.

This does not limit our responsibility for anything that cannot lawfully be limited, including our own negligence. We carry insurance for our work and are happy to provide proof on request.

Parts of the booking experience are run by other companies, including Housecall Pro (scheduling and payment), Zapier (moving your quote request to us), and our messaging provider. Your use of their systems is also subject to their own terms and privacy policies.

Text messaging. Ace Auto Spa LLC sends text messages to customers who opt in through the quote form at acemyride.com. Messages cover your quote request, scheduling and confirmations, and follow-up about your service. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel at any time or HELP for help, or call (615) 933-8236. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of any purchase. See our Privacy Policy for how we handle your information.

We may take before-and-after photos of your vehicle to document our work and, with your permission, to promote the business on our website and social media. Tell us if you would rather not be photographed and we won't.

We love honest reviews. We ask for them, but we never pay for them or publish them on your behalf, and we won't edit what you choose to write.

We're glad to serve you, and we expect to be treated with respect. We may decline or end a job, without penalty to you, where our team feels unsafe, where a vehicle is unsafe to work on, or where the site is not suitable for the work.

These terms are governed by the laws of the State of Tennessee, and any dispute will be handled in the state or federal courts serving Nashville, Tennessee. Before going to court, please call us — most problems are settled in one conversation.

We may revise this page as our services or the law change. The "last updated" date at the top shows the current version; the terms shown when you book are the ones that apply to that booking.

Questions about these terms? Reach Ace Auto Spa LLC at (615) 933-8236 or email aceautospatn@outlook.com. Mobile detailing that comes to you, serving Nashville, Tennessee.